WE SENSE YOU HAVE QUESTIONS. 

AND WE HAVE ANSWERS!

• What is cold process soap? Cold process soap is a traditional method of making soap where fats or oils (like olive oil or coconut oil) are combined with sodium hydroxide lye (a strong base). This mixture undergoes a chemical reaction called saponification, resulting in soap.
• What are the ingredients in your soap? You can find our list of ingredients here. 
• How much do your soaps weigh? Because our soaps are all handmade and hand-poured, each soap is going to vary slightly in weight. Our standard soap bars are going to weigh between 4.5 & 5.5 oz while our minibar soaps are between 1 & 2 oz.
• Are your soaps all-natural/organic/vegan/etc.? We offer a wide variety of soaps, with some being all-natural, certified organic, vegan, etc. All of our soaps have their unique ingredients listed on their product pages. All of our soaps are cruelty-free, paraben-free, and made of sustainable ingredients.  
• What is the shelf life of your soap? While our soap has a shelf life of well over a year, actual shelf life may vary. Factors such as where the soap is stored, if it has been used, and other variables can effect your soap's shelf life. 
• What makes your soap different/better? While there are many excellent soap makers in the marketplace, our unique blend of traditional handmade cold processed soap, and our unique variety and bar sizes sets SenslySoap apart.
• Do you use palm oil? Yes, we use palm oil as one of our oil bases, and we use exclusively sustainably certified palm oil. 
• Is your soap safe for sensitive skin/babies/people with allergies? Generally, our soap is safe for all skin types, but we absolutely recommend testing on small areas of skin before applying our soap fully. 

Ordering & Shipping

• Where do you ship? We currently ship within the USA only. 
• How much does shipping cost? Shipping cost varies based on location and order weight. Shipping cost will always be made available at checkout.
• How long does it take to ship my order? While we try to get each order shipped by the following day it is placed, some orders may experience a longer shipping period depending on multiple factors. If you ever have any questions, reach out to us at hello@senslysoap.com and we'll gladly assist. We appreciate your understanding! 
• Do you offer wholesale/bulk discounts? Yes! For wholesale inquiries, please contact us here. 

Using & Caring for Soap

• How do I use a soap bar? Simple! Just run water over the soap bar and gently scrub the bar over the skin you want to clean. Rinse your skin well after use and place the soap bar on a stable surface until its next use. 
• What is a Soap Tray and why do I need one? A soap tray or soap dish is a simple yet important accessory for keeping your sink from getting too sudsy, keeping your soap bar secure, and helping your soap bar last longer. Unlike most soap dishes or trays out there, our Soap Tray is specifically designed to angle the soap bar and help remove moisture efficiently, helping your soap bar to last as long as possible. 

Other

• Do you offer gift wrapping/custom orders? We don't offer custom gift wrapping at this time, but plan on offering it in the future. 
• How can I contact you? You can always contact us at hello@senslysoap.com. We'll get back to you as soon as we can!