Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Discounts

At SenslySoap, we are committed to offering our customers a variety of promotions and discounts to enhance their shopping experience. Discount codes are a common way we do this, and we want to be transparent about how they work.

Discount Policy:

  • One Code per Order: Unless explicitly stated otherwise, only one discount code can be applied per order.
  • No Stacking: Discount codes cannot be combined or stacked with other discount codes, promotions, or offers.
  • Specific Terms Apply: Each discount code may have its own specific terms and conditions, including eligible products, minimum purchase amounts, and expiration dates. Pay close attention to the details of the offer.

Exceptions:

  • From time to time, we may run special promotions where we allow for the combination of certain offers. These exceptions will be clearly communicated in the promotion details.

How to Apply a Discount Code:

  1. Add your desired items to your shopping cart.
  2. Proceed to the checkout page.
  3. Enter your discount code in the designated field.
  4. Click "Apply" to see the discount reflected in your order total.

Questions?

If you have any questions about our discount code policy, please don't hesitate to contact our customer support team at hello@senslysoap.com.

Note: This policy is subject to change at any time. Please refer to this page for the most up-to-date information.